Refund policy

Sherwood Square – Return and Refund Policy

LAST UPDATED: December 17, 2025

Thank you for shopping on Sherwood Square. We partner with independent Chicago businesses, and each vendor sets their own return and refund policy. Our role is to help coordinate the process and make it as clear and straightforward as possible.

1. How Returns Work

Sherwood Square is a multi-vendor marketplace. Return eligibility and refund terms are determined by the individual shop you purchased from. Some items may be eligible for return or exchange, while others may be final sale.

All approved returns must be completed in person at the vendor’s physical retail location, in accordance with that vendor’s standard return policy.

2. How to Request a Return or Refund

To begin a return or refund request, please email cx@sherwoodsquare.com.

Include:

  • Your name
  • Order number
  • Item(s) you would like to return
  • Reason for the return

Sherwood Square will review the request, confirm eligibility with the vendor, and respond with next steps within 2–3 business days.

3. Approved Returns

If your return is approved:

  • You will be instructed to bring the item back to the vendor’s physical store.
  • The vendor will inspect the item and process the return or exchange according to their policy.
  • Items must be in original condition unless damaged or defective upon arrival.

Return eligibility, timelines, and any restrictions are set by the vendor.

4. Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Sherwood Square will coordinate directly with the vendor to resolve the issue as quickly as possible.

5. Refund Processing

Once a return is completed and approved by the vendor:

  • Refunds are issued to the original payment method.
  • Processing typically takes 3–5 business days, depending on your bank.
  • Shipping and service fees are non-refundable unless the vendor made an error or the item arrived damaged.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Perishable goods.
  • Custom or personalized products.
  • Items marked as final sale.
  • Opened personal care items.

Additional restrictions may apply based on the vendor’s policy.

Questions?

Email us anytime at cx@sherwoodsquare.com and we are happy to help.