Contact information

Sherwood Square – Contact Information

LAST UPDATED: December 17, 2025

Sherwood Square is committed to clear, responsive communication for both customers and business partners. This policy explains how to contact us and how inquiries are handled.

1. How to Contact Us

For all questions, support requests, return inquiries, delivery issues, or general feedback, please email cx@sherwoodsquare.com.

This is our primary point of contact. We monitor this inbox regularly and aim to respond within 1–3 business days.

2. When to Contact Sherwood Square

Customers may contact us for:

  • delivery questions
  • order issues
  • refund or return requests
  • problems with a product
  • general platform questions

Vendors and business partners may contact us for:

  • onboarding support
  • inventory or listing questions
  • policy clarification
  • operational or payout questions

3. Accuracy of Customer Information

Customers are responsible for providing accurate contact and delivery information at checkout, including:

  • full name
  • valid email address
  • phone number if required for delivery
  • complete and accurate delivery address

Incorrect or incomplete information may result in delivery delays or failed deliveries.

4. Use of Contact Information

Customer contact information is used only for:

  • order confirmations
  • delivery updates
  • customer support responses
  • required service-related notifications

Sherwood Square does not sell customer contact information or share it with third parties for marketing purposes.

5. Vendor Contact Information

Vendors must provide accurate and up-to-date business contact information so Sherwood Square can coordinate operations and customer support, including:

  • business email address
  • phone number
  • pickup or fulfillment details, if applicable

Failure to maintain accurate contact information may result in delays or account issues.

6. Changes to Your Information

If your contact or delivery information changes, please email cx@sherwoodsquare.com.

We will update your information for future orders.

7. Response Times

We aim to respond to all inquiries within 1–3 business days and sooner whenever possible.